Privacy Policy

When you use Scr66 Casino, we may handle information that identifies you, relates to your account or helps us operate the website safely. The information collected can depend on the services you use, the choices you make and the information required to meet legal and operational obligations. We aim to collect information that is reasonably needed for these purposes.

Account and personal details

When you register or update an account, we may collect details such as your name, date of birth, contact information, username, account preferences and other information you provide. We may also keep records of communications with you, including enquiries made through support channels, correspondence about your account and information you provide when asking for assistance.

Verification and identity information

To verify identity, age, eligibility and account activity, we may request documents or information such as an identity document, proof of address or other supporting material. Verification information may be reviewed using internal processes or specialist service providers. It may also be checked against information available from trusted sources where this is permitted and appropriate.

Payments and transaction records

We may collect information about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment information may be processed by payment providers, and we may receive confirmation or limited payment details needed to reconcile transactions and manage your account. We do not need to retain every detail held by a payment provider, but we may keep records required for security, support, accounting and compliance purposes.

Technical, device and usage information

When you access the website, we may receive technical information such as your IP address, browser type, operating system, device characteristics, language settings, approximate location, referring page, pages viewed and information about how you use the site. We may also collect information about failed login attempts, unusual activity and other events that help protect accounts and services.

Cookies and similar technologies

Scr66 Casino may use cookies and similar technologies to keep the site working, remember settings, support account sessions, understand website performance and help identify suspicious activity. Some cookies may be placed by service providers working on website functionality, analytics, security or payment services. You can manage or restrict cookies through your browser settings. Disabling some cookies may affect the availability or operation of certain site features.

We use information for purposes connected with providing and managing casino services. These purposes may include setting up and maintaining your account, processing transactions, communicating with you, supporting responsible use of the service and improving the website. Information may be used only where there is a relevant business, security, contractual or legal reason to do so.

• To create, verify, administer and secure your account.
• To confirm identity, age and other eligibility requirements.
• To process deposits, withdrawals, transactions and account requests.
• To provide customer support and respond to questions, complaints or technical issues.
• To monitor activity, detect fraud, prevent abuse and investigate suspicious or unauthorised behaviour.
• To meet applicable legal, regulatory, financial, reporting and record-keeping obligations.
• To maintain, troubleshoot, test and improve the website, games and related services.
• To send service messages about your account, security, transactions, policy changes or other important matters.
• To send marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
• To protect the rights, property, safety and security of players, the website and service providers.

Where practical, we may combine information from your account, device, transaction and website activity to help maintain accurate records and identify risks. Automated tools may assist with security, verification, fraud detection or service operations. Where appropriate, activity may be reviewed by authorised personnel or relevant service providers.

Marketing choices

You may receive promotional messages only where permitted by applicable requirements and based on your communication choices. You can withdraw consent or opt out of marketing at any time by using an unsubscribe option in a message or by contacting support@scr66casinos.com. Opting out of marketing will not normally stop essential account, security or transaction communications.

We may share relevant information with organisations that help operate, secure or support the service. These may include payment and financial service providers, identity and verification providers, technology and hosting providers, customer support providers, security specialists, professional advisers and other service providers. Information may also be disclosed where necessary to investigate suspected fraud, protect users, respond to lawful requests or meet legal obligations.

Service providers should receive only information reasonably required for the service they provide and are expected to handle it appropriately. Information may be processed or stored in Australia or another country, depending on the systems and providers used to deliver the website. Where information is handled overseas, reasonable steps may be taken to support its protection and appropriate use.

Keeping information secure

We use reasonable administrative, technical and organisational measures to help protect information from loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, account security processes, encryption or secure connections where appropriate, monitoring and staff or provider procedures. No website, online account or electronic transmission can be guaranteed to be completely secure, so you should protect your password and notify support if you suspect unauthorised activity.

Retention of information

We keep information for as long as it is reasonably needed for the purposes described in this Policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. The length of time will depend on the type of information and the applicable requirements. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable obligations.

Account closure

Closing an account does not automatically remove every record connected with it. We may retain information needed to complete outstanding matters, prevent repeated misuse, resolve disputes, maintain transaction records, meet legal obligations or protect the service. Information that is retained will continue to be handled in line with this Policy and any applicable requirements.

Depending on the circumstances and applicable privacy requirements, you may have rights in relation to information held about you. These rights may include asking for access to your personal information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer needed, and withdrawing consent for marketing communications. You may also ask questions about how your information is used or raise a concern about privacy handling.

Making a data request

To exercise your data rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact support@scr66casinos.com. Please explain your request clearly and include enough information for us to identify the relevant account or records. For security, we may need to verify your identity before completing a request. We may also need to retain certain information or refuse part of a request where this is permitted or required by law.

1. Access: ask what personal information we hold about you and, where available, how it is used.
2. Correction: tell us which information is inaccurate, out of date or incomplete and provide the correct details.
3. Deletion: ask us to remove information that is no longer required, subject to legal, security and record-keeping requirements.
4. Marketing consent: withdraw consent or opt out of promotional communications by contacting support@scr66casinos.com.

We aim to handle privacy requests within a reasonable timeframe. The response may depend on the nature of the request, the information involved and any identity or legal checks that are necessary. If we cannot complete a request in full, we will generally explain the reason, subject to any restriction on providing that explanation.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business processes or applicable requirements. The current version will apply when you use the site. Where a change is significant, we may provide notice through the website or another suitable communication channel. You should review this page periodically so you remain informed about how information may be handled.